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Terms and conditions of use - My Store

Terms and conditions of use

When you order with us you agree to our terms and conditions which are detailed below.

We have tried to keep our terms and conditions as easy to understand as possible using plain English and without drifting into overly legalistic language. There are two important sections which you should familiarise yourself with. The primary section has information about our terms and conditions of sale; the second section is regarding the terms and conditions for the use of our websites. If there is anything which you do not understand please contact us so that we may clear up any misunderstanding.

We can be contacted by email, which is our preferred method, at the following address: info@woodburnerworkshop.co.uk or by writing to:

Woodburner Workshop Ltd

31 Market Street

 Lutterworth

South Leicestershire

LE17 4EJ

 

Our telephone number is: 01455 552552.

 

‘’Us’’ and ‘’We’’, are direct references to Woodburner Workshop Ltd. and all websites and properties attributed to Woodburner Workshop Ltd. 

By ‘’You’’ we are referring to you, our customer and viewer of any of Woodburner Workshop’s websites. A ‘’customer’’ is someone who has placed an order with us directly or through any of our websites. Any website owned by us will be clearly marked with our company logo and name, Woodburner Workshop.

Please note:  All physical dimensions given on any our websites must be considered approximate. Our suppliers often change their specifications without notice which is something which we have no control over.

Faulty or defective goods

If you have received either faulty or defective goods please let us know by either email or writing as soon as possible and we will send you a replacement free of charge. You have up to 14 days from receipt of the goods to let us know that they are faulty. Where it is clear that the parts were faulty when you received them we will send replacements or repair the item free of charge as soon as possible.

This is in addition to the manufacturer’s guarantee/warranty. Please note that damage in transit is not the same as faulty goods.

Damage in transit to you

When you receive your order it is necessary that you check the goods when they arrive. Once they have been unloaded, remove sufficient packaging to allow you to check the goods thoroughly before you sign for them. If you find any damage please sign for it as ‘damaged’ if you are not given sufficient time to make that check then refuse the delivery. Signing it ‘unchecked’ is not sufficient. If anything is damaged please let us know as soon as possible.

You have up to three days from receiving the order to let us know it if something was damaged. Within that three day period we will replace or repair free of charge any items that were damaged as long as they were signed for as damaged.

Please contact us first if you receive damaged goods. We will not pay for replacement parts or repair services arranged without our consent.

 

Incorrect Parts: sent by us to you

If incorrect parts have been sent then please let us know as soon as possible and we will send replacement parts free of charge as soon as possible. We will usually arrange collection of the incorrect parts at the same time. Sometimes we may ask if you would be willing to send the incorrect parts back to us. In such a case, we would of course refund you the cost of sending those parts. Please let us know of any problems within three days of receiving any items.

Incorrect Items specified by you and sent by us

Please bear in mind that any items specified by yourself are your responsibility and any costs incurred are your liability.

Flue components

Please be aware that different flue manufacturer’s products are not necessarily compatible with one another. This is of paramount importance when you are adding to an existing flue system. It is your responsibility to state the exact dimensions – both interior and exterior diameters as well the correct length – to ensure that you receive the correct part.

Out of stock items

If something is out of stock then we will let you know as soon as we can. Often we can arrange to have the missing item sent out as soon as it becomes available. Alternatively, you may wish to have the whole order sent a little later but complete. We can also sometimes arrange for substitute items to be sent out as long as you agree to that by email.

Lost is transit

If goods are deemed lost in transit you must let us know as soon as possible. We will then be able to chase the missing order with our carriers. If the order cannot be traced we will, of course, send you replacements free of charge.

Refunds

We will refund you for cancelled orders within thirty days of the order being cancelled. We may refund straight back to the credit/debit card that was used to pay for the order or by cheque sent by first class post. We cannot return deposits on non-stock items which have been ordered in especially for you.

Cancelling an order

You can return any goods to us within seven days of receiving them. The only exceptions to this rule is flue liner – where the liner has been cut to length from a roll – and custom  made flue parts that we have had made for you especially. If you cancel the order then it is up to you to return the goods to us. While you have the goods and while they are in transit it is your responsibility to take reasonable care of them. If they arrive back to us damaged then this will be taken into account. For this reason we recommend that you ensure that the goods are sufficiently insured for their return journey to us. Where you are cancelling and returning the whole order to us we will also refund the cost of the original delivery to you, but not the cost of the delivery back to us. If you wish to cancel an order you must contact us.

How to pay for goods

You can pay by credit/debit cards over the phone or by any of the methods shown on our website. Alternatively, you may pay by bank transfer; if this is your preferred payment method please contact us for bank details. Please note that we do not accept cheques as a form of payment.

Delivery of your order

The delivery driver will – as far as possible – deliver your goods to your property boundary. The delivery driver is not allowed to convey your goods over your threshold, this is your responsibility. If you call upon the driver to help you and he/she complies it is at your own risk; the driver is not insured against any damage to the interior of your property or to the goods once inside your boundary. It is also likely that the driver, in most cases, will not be one of our employees. Please do not ask the driver to help beyond your boundary if you do not agree to this point.

In addition to this if access to your property is awkward, impracticable or even dangerous for delivery vehicle you should inform us of this at the time of ordering so that alternative arrangements can be made. This especially applies to large and heavy orders which are often carried on a pallet. It is your responsibility to inform us of any conditions which might prevent the delivery from being carried out. If in doubt please contact us before the delivery is arranged.

Re-delivery charges

If a consignment has to be re-delivered because there is no-one to accept the delivery on the arranged date then a re-delivery charge may be due. We will contact you if this is the case.

What if the delivery is late?

Delays whist in transit are possible and are out of our control. It is imperative that you have all your goods on site before the installation date; we cannot be held responsible for any charges incurred from fitters or installers because not enough time was allowed for delivery hold ups.   

Costs incurred by you

We are not liable for any costs incurred by you or any loss of earnings or for charges made against you by third parties. For example, if a delivery is late and you have to rebook an installer or apply for further time off from your employment.

Prices

We make every effort to ensure that prices are currant and up to date; all of the final prices displayed on our website include VAT at the official rate. Where a price has been incorrectly shown we will let you know as soon as possible; we make every effort to ensure that prices are accurate. We cannot be liable for incorrect prices displayed on our website and ask our customers to understand this before making purchases.

Your personal data

We do not store any of your credit or debit card details and in addition our websites have security measures and policies in place to ensure that you are protected against fraudulent transactions. Neither do we sell nor pass on your information, of any kind, to third parties.

We do store your name and address and contact details, including your email address. We do this to facilitate normal transactions between us and to ensure good customer relationships. If you have not made an order with us, we will, on your request, delete any information we have relating to you.

Installation

It is your responsibility to ensure that any installation of either a gas, or solid fuel appliance is correctly installed by a qualified engineer. Your insurance cover may be compromised if you do not have a certificate for an installation of an appliance.

 

When you order with us you agree to our terms and conditions which are detailed below.

We have tried to keep our terms and conditions as easy to understand as possible using plain English and without drifting into overly legalistic language. There are two important sections which you should familiarise yourself with. The primary section has information about our terms and conditions of sale; the second section is regarding the terms and conditions for the use of our websites. If there is anything which you do not understand please contact us so that we may clear up any misunderstanding.

We can be contacted by email, which is our preferred method, at the following address: info@woodburnerworkshop.co.uk or by writing to:

Woodburner Workshop Ltd.

31 Market Street,

 Lutterworth,

South Leicestershire,

LE17 4EJ.

 

Our telephone number is: 01455 552552.

 

‘’Us’’ and ‘’We’’, are direct references to Woodburner Workshop Ltd. and all websites and properties attributed to Woodburner Workshop Ltd. 

By ‘’You’’ we are referring to you, our customer and viewer of any of Woodburner Workshop’s websites. A ‘’customer’’ is someone who has placed an order with us directly or through any of our websites. Any website owned by us will be clearly marked with our company logo and name, Woodburner Workshop.

Please note:  All physical dimensions given on any our websites must be considered approximate. Our suppliers often change their specifications without notice which is something which we have no control over.

Faulty or defective goods

If you have received either faulty or defective goods please let us know by either email or writing as soon as possible and we will send you a replacement free of charge. You have up to six months from receipt of the goods to let us know that they are faulty. Where it is clear that the parts were faulty when you received them we will send replacements or repair the item free of charge as soon as possible.

This is in addition to the manufacturer’s guarantee/warranty. Please note that damage in transit is not the same as faulty goods.

Damage in transit to you

When you receive your order it is necessary that you check the goods when they arrive. Once they have been unloaded, remove sufficient packaging to allow you to check the goods thoroughly before you sign for them. If you find any damage please sign for it as ‘damaged’ if you are not given sufficient time to make that check then refuse the delivery. Signing it ‘unchecked’ is not sufficient. If anything is damaged please let us know as soon as possible.

You have up to three days from receiving the order to let us know it if something was damaged. Within that three day period we will replace or repair free of charge any items that were damaged as long as they were signed for as damaged.

Please contact us first if you receive damaged goods. We will not pay for replacement parts or repair services arranged without our consent.

 

Incorrect Parts: sent by us to you

If incorrect parts have been sent then please let us know as soon as possible and we will send replacement parts free of charge as soon as possible. We will usually arrange collection of the incorrect parts at the same time. Sometimes we may ask if you would be willing to send the incorrect parts back to us. In such a case, we would of course refund you the cost of sending those parts. Please let us know of any problems within three days of receiving any items.

Incorrect Items specified by you and sent by us

Please bear in mind that any items specified by yourself are your responsibility and any costs incurred are your liability.

Flue components

Please be aware that different flue manufacturer’s products are not necessarily compatible with one another. This is of paramount importance when you are adding to an existing flue system. It is your responsibility to state the exact dimensions – both interior and exterior diameters as well the correct length – to ensure that you receive the correct part.

Out of stock items

If something is out of stock then we will let you know as soon as we can. Often we can arrange to have the missing item sent out as soon as it becomes available. Alternatively, you may wish to have the whole order sent a little later but complete. We can also sometimes arrange for substitute items to be sent out as long as you agree to that by email.

Lost is transit

If goods are deemed lost in transit you must let us know as soon as possible. We will then be able to chase the missing order with our carriers. If the order cannot be traced we will, of course, send you replacements free of charge.

Refunds

We will refund you for cancelled orders within thirty days of the order being cancelled. We may refund straight back to the credit/debit card that was used to pay for the order or by cheque sent by first class post. We cannot return deposits on non-stock items which have been ordered in especially for you.

Cancelling an order

You can return any goods to us within seven days of receiving them. The only exceptions to this rule is flue liner – where the liner has been cut to length from a roll – and custom  made flue parts that we have had made for you especially. If you cancel the order then it is up to you to return the goods to us. While you have the goods and while they are in transit it is your responsibility to take reasonable care of them. If they arrive back to us damaged then this will be taken into account. For this reason we recommend that you ensure that the goods are sufficiently insured for their return journey to us. Where you are cancelling and returning the whole order to us we will also refund the cost of the original delivery to you, but not the cost of the delivery back to us. If you wish to cancel an order you must contact us.

How to pay for goods

You can pay by credit/debit cards over the phone or by any of the methods shown on our website. Alternatively, you may pay by bank transfer; if this is your preferred payment method please contact us for bank details. Please note that we do not accept cheques as a form of payment.

Delivery of your order

The delivery driver will – as far as possible – deliver your goods to your property boundary. The delivery driver is not allowed to convey your goods over your threshold, this is your responsibility. If you call upon the driver to help you and he/she complies it is at your own risk; the driver is not insured against any damage to the interior of your property or to the goods once inside your boundary. It is also likely that the driver, in most cases, will not be one of our employees. Please do not ask the driver to help beyond your boundary if you do not agree to this point.

In addition to this if access to your property is awkward, impracticable or even dangerous for delivery vehicle you should inform us of this at the time of ordering so that alternative arrangements can be made. This especially applies to large and heavy orders which are often carried on a pallet. It is your responsibility to inform us of any conditions which might prevent the delivery from being carried out. If in doubt please contact us before the delivery is arranged.

Re-delivery charges

If a consignment has to be re-delivered because there is no-one to accept the delivery on the arranged date then a re-delivery charge may be due. We will contact you if this is the case.

What if the delivery is late?

Delays whist in transit are possible and are out of our control. It is imperative that you have all your goods on site before the installation date; we cannot be held responsible for any charges incurred from fitters or installers because not enough time was allowed for delivery hold ups.   

Costs incurred by you

We are not liable for any costs incurred by you or any loss of earnings or for charges made against you by third parties. For example, if a delivery is late and you have to rebook an installer or apply for further time off from your employment.

Prices

We make every effort to ensure that prices are currant and up to date; all of the final prices displayed on our website include VAT at the official rate. Where a price has been incorrectly shown we will let you know as soon as possible; we make every effort to ensure that prices are accurate. We cannot be liable for incorrect prices displayed on our website and ask our customers to understand this before making purchases.

Your personal data

We do not store any of your credit or debit card details and in addition our websites have security measures and policies in place to ensure that you are protected against fraudulent transactions. Neither do we sell nor pass on your information, of any kind, to third parties.

We do store your name and address and contact details, including your email address. We do this to facilitate normal transactions between us and to ensure good customer relationships. If you have not made an order with us, we will, on your request, delete any information we have relating to you.

Installation

It is your responsibility to ensure that any installation of either a gas, or solid fuel appliance is correctly installed by a qualified engineer. Your insurance cover may be compromised if you do not have a certificate for the installation of an appliance.