Q1 Do you install as well as supply?
With many years experience in the building industry we are able to both install and carry out remedial works and alterations to facilitate the stove of your choice; this includes the renovation of chimneys too.

We are also, approved HETAS engineers which is an essential requirement for the safe installation of combustion apparatus in the home.
Q2 Will I need a liner for my chimney?
This is not always necessary. Some newer houses may have a pre-installed pumice lining to their chimney.

This said, the parameters around which our stoves are designed, require precise dimensions which will optimise the fuel/energy KW ratio.

In other words more heat goes into your living space than up the chimney.
Q3 What fuel can I burn?
If your stove is a multi-fuel model it will, of course, be able to burn either coal or wood.

It will be very important that any wood burnt is as dry as possible.

Ideally this should be as little as 20-22% water content and is achieved by either kiln drying or being allowed to season for at least two years in a dry airy position.

Burning unseasoned timber will result in tar and soot deposits building up on the glass and lining of your stove and will considerably shorten the life of the lining in your chimney.

Added to this, unseasoned timber will release less heat because any energy must first evaporate any water content.
Q4 Where can I obtain suitably seasoned fuel?
We can provide all your fuel requirements and generally have it delivered within three working days.
Q5 Do you offer a chimney sweep service?
Yes we do. We can also turn up at the church to bring you luck in your future life together.
Q6 How often should I have my chimney swept?
Every eight to twelve months would keep your chimney liner in good condition and prolong the life of your liner.

Please be aware that burning wet or unsuitable fuel will require a greater frequency of chimney cleaning
Q7 Will my stove be adequate to heat my living space.
It is important when choosing your stove to take into consideration, not simply the size of the room, but also other factors. For instance, how many doors and windows open into the space and how well insulated the room is.

As a general rule of thumb 1kw output will heat 143m. To ascertain the cubic volume of your room the calculation is (width x length x height) / 14.
Q8 Are you insured?
We have insurance in excess of £4Million. This includes public liability and indemnity against the failure of installed apparatus.
Q9 Can I use my stove in a smokeless zone?
If you live in a smokeless zone only smokeless fuel can be burned unless your stove has DEFRA approval in which case wood would be acceptable.

Many of our stoves on view in our showroom are DEFRA approved.
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